Return & Refund

RETURNS

We follow a 10-Day Return Policy for eligible products purchased from Jenny Trends. If for any reason you are not satisfied with your purchase, you may request a return within 10 days from the date of delivery, subject to the conditions mentioned below.

Return Eligibility Conditions

  • All items must be returned in their original condition, unused, unwashed, and with all original tags and packaging intact.
  • Products that are damaged due to misuse, improper handling, washing, or external alterations will not be eligible for return or refund.
  • Due to hygiene reasons, lingerie, panties, innerwear, bodysuits, and intimate wear products are non-returnable and non-exchangeable unless the product delivered is damaged, defective, or incorrect.
  • If you receive a damaged, defective, or wrong product, you must notify us within 48 hours of delivery with clear photos/videos of the product and packaging.

In the unlikely event that your order arrives damaged or defective, please contact us at:

  • Email: support@jennytrends.com
  • WhatsApp/Call: +91 9289349293

Before returning any product, customers must obtain return authorization from our support team. Returns sent without prior approval may not be accepted.

For smooth processing, kindly repack the product securely in the same manner it was delivered.

QUALITY CHECK & APPROVAL

Once we receive the returned shipment, our quality inspection team will verify the product condition. The return request will be approved only if:

  • Product tags, labels, and original packaging are intact.
  • The item is unused, unwashed, unstained, and odor-free.
  • The product has no tears, scratches, damages, or signs of wear.
  • The returned item matches the original order details.

The verification process may take up to 5–7 working days after receiving the returned product.

REFUNDS

Once the returned product passes the quality inspection, the refund process will be initiated within 48 hours.

For Prepaid Orders

Customers can choose one of the following options:

  • Refund to the original payment method
  • Store credit for future purchases
  • Replacement product (subject to stock availability)

For COD Orders

Refunds for Cash on Delivery (COD) orders will be issued only in the form of:

  • Store credit / coupon code redeemable on future purchases

IMPORTANT NOTES

  • Shipping charges, COD charges, and convenience fees (if any) are non-refundable.
  • Jenny Trends reserves the right to reject returns that do not meet the above conditions.
  • In case of disputes related to damaged, defective, or incorrect products, the final decision will be made by Jenny Trends management and shall be binding.
  • Jenny Trends reserves the right to modify, update, or change this Return & Refund Policy at any time without prior notice.

For any queries or assistance, feel free to contact our support team at support@jennytrends.com.

Scroll to Top